Terms and Conditions

Effective Date: 04/06/2026

Welcome to Cali Clean Maids. By booking our services or using our website, you agree to the following Terms and Conditions.

1. Services

Cali Clean Maids provides residential and commercial cleaning services. Service details, pricing, and availability may vary and are subject to change without notice.

2. Booking & Payments

• All bookings must be confirmed through our approved booking system or direct communication.
• Payment is due as agreed at the time of booking.
• We reserve the right to require deposits for certain services.
• Failure to complete payment may result in cancellation of your booking.

3. Cancellations & Rescheduling

• Cancellations or rescheduling must be made at least 24 hours in advance.
• Late cancellations may be subject to a cancellation fee.
• Same-day cancellations or no-shows may be charged up to the full service amount.

4. Access to Property

• Clients must ensure access to the property at the scheduled time.
• If our team is unable to access the property, a lockout fee may apply.
• Cali Clean Maids is not responsible for delays caused by lack of access.

5. Satisfaction Guarantee

• If you are not satisfied with the service, please notify us within 24 hours.
• We will review the concern and may offer a re-clean at our discretion.
• Refunds are not guaranteed and are handled on a case-by-case basis.

6. Client Responsibilities

Clients agree to:

• Provide accurate booking details
• Secure pets or inform us in advance
• Remove or notify us of fragile or valuable items
• Ensure a safe working environment

7. Damages & Liability

• Our team takes great care while cleaning your property.
• Any damages must be reported within 24 hours of service.
• We are not responsible for:
  • Pre-existing damages
  • Items not disclosed as fragile
  • Normal wear and tear

Liability is limited to the cost of the service provided.

8. Health & Safety

• We reserve the right to refuse or stop service if conditions are unsafe or unsanitary.
• Clients must disclose any hazardous conditions prior to service.

9. Right to Refuse Service

Cali Clean Maids reserves the right to refuse or cancel services at our discretion, including but not limited to inappropriate behavior, unsafe environments, or violation of these terms.

10. Privacy

Your use of our services is also governed by our Privacy Policy.

11. Changes to Terms

We may update these Terms and Conditions at any time. Continued use of our services means you accept any changes.

12. Contact Information

Cali Clean Maids
Email: info@calicleanmaids.com
Phone: +1 (510) 662-0414
Address: 902 Bacchus Rd Unit 5, Hercules, CA 94547